Ticketing FAQ

This is from the PAFC Website

IN response to inaccurate information being posted on various social media sites over the weekend, and also a significant number of enquiries being received by the club, the following aims to clarify Argyle’s ticketing policy.

None of the answers comprise new policy – they simply repeat and amplify information already available in ticketing T&Cs and other policy documents.

Season-tickets

Q: If I am unable to attend a home fixture, am I allowed to lend my season-ticket to a friend?
A: No. Season-tickets are not transferable and may only be used by the person whose details are on the card. However, if a season-ticket holder is unable to attend a match, it is possible to use the season-ticket to offset the cost of a match day ticket, for someone else, as follows:

An early-bird Adult Member pays approximately £15.50 per match (£357 divided by 23 games). The Ticket Office will deduct this from the cost of a match-day ticket meaning that an adult ticket bought prior to the day of the match would cost £5.50 (£21-£15.50) plus fees, and, on the day of the match, £7.50 plus fees.

Season-tickets bought at a different price will be treated in the same way, with the actual cost of the match-day ticket being rounded up to the nearest 50p or £1 to ease administration.

For example, a post early-bird Over-65 concession is £304. This could be transferred to a pre match-day adult ticket for £8 (£304 divided by 23 = £13.22; £21-13.22= £7.78; rounded up to £8) plus fees, and, on the day of the match, £10 plus fees.

The Ticket Office will know how much a member has paid for their season-ticket and reduce the match-day ticket price by the appropriate amount. In order to take advantage of this facility, the season-ticket must be produced at the Ticket Office. A paper ticket will be issued and the season-ticket invalidated for that particular match.

Disabled Tickets – Pricing

Q: What are the ticketing arrangements for disabled people?
A: For wheelchair users in all areas of the ground, and for other disabled people wishing to sit in the Disabled Enclosure, a Season/Match-day ticket concession is available. Ambulant disabled people wishing to sit in other areas of the ground pay the full ticket price at the concession relevant to their age.

Disabled Tickets – Carer

Q: What are the qualifying criteria and conditions of use for a carer’s ticket?
A: In general, anyone in receipt of the higher rate of care, and higher rate of mobility of the DLA benefit, or enhanced rate of daily care and mobility for PIP is entitled to a free carer’s ticket. Anyone who does not meet the criteria for a complimentary carer’s ticket but genuinely needs the services of a carer to allow them to attend matches, should contact the club to discuss their specific needs.

Complimentary carer’s tickets are issued for the sole purpose of enabling a disabled supporter to attend the match and are issued in the disabled person’s name. As such, they are not valid, and must not be used if the disabled person does not attend the match.

Proof of age

Q: Why do I sometimes need to provide proof of age when collecting a season-ticket or match-day ticket?
A: Generous concessions are available for Over 65s, 18-21s, and Under-18s. In order to ensure that the correct concession is applied, and that the applicant is entitled to the concession, proof of ID and/or age may be requested by Ticket Office staff. Once this proof has been noted on our ticketing system, it will not normally be required to be produced in future seasons unless an application is made for a concession ticket that differs from the information held.

Refunds

Q: I have purchased match-day tickets in advance but have decided not to attend, or I am unable to attend – can I get a refund?
A: In normal circumstances we do not offer refunds. Instead, if the tickets are presented before the day of the fixture, we will exchange your tickets for ones for a future match. If you believe that exceptional circumstances have caused you to miss the match, please contact the club to discuss.

Ticket administration charges

Q: What administration charges apply to tickets?
A: A booking fee of £1.35 per ticket will be charged for all purchases apart from those made in person at the Home Park Ticket Office. In addition to booking fees, a postage & packing fee of £1 will be applied, where appropriate, to each purchase from the Ticket Office (not each ticket).

A booking fee of £1.35 will also apply to ‘print from home’ tickets. An administration fee of £2.50 per ticket will be charged if the club is subsequently asked to print the ticket. An administration fee of £2.50 per ticket will also be charged for reprints, lost match tickets and ground transfers.

An administration fee of £5 per ticket will be charged for replaced season-ticket membership cards.

Under-5 policy

Q: Do I have to pay for my child who is under five years old?
A: Genuine ‘babes in arms’ who are under five will be allowed in for free. However, it is no longer possible to reserve the seat adjacent to the purchased seat free of charge. If the under-five requires a seat, this must be purchased at the relevant concession (Under-18).

Tickets – misuse

Q: How does the club ensure that the ticket concessions are not abused?
A: Anti-fraud measures, including spot-checks, are used by the club to identify and prevent the misuse of tickets. The ticketing system allows us to see what tickets have been used on any given match-day and will indicate, for example, if a disabled carer’s ticket has been used but not the disabled person’s ticket.

Any person using a ticket that they are not entitled to faces ejection from the ground; the confiscation of their ticket; and a possible ban from the club. No refund will be given for a match-day ticket or season-ticket obtained using false information or being used by a person who is not entitled to use it. In certain circumstances, legal procedures may be instigated.

Contact details

Q: Who should I contact for any enquiries regarding ticket policy?

A: All ticket enquiries should be directed at the ticket office in the first instance. For enquiries outside the club’s set policy, contact Club Secretary Zac Newton (zac.newton@pafc.co.uk);for disability specific questions, contact Disability Liaison Officer Steph Barker (steph.barker@pafc.co.uk).

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Carers Tickets

There has been a lot of speculation in the press and social media over the incident at the Devonport end on Saturday i.e. removal off a supporter using a carers ticket. I can only point out the rules in that a Carers ticket must only be used when accompanying the Disabled supporter.
If someone is using a carers ticket without the Disabled supporter the the ticket can be cancelled by the club. The club however will look into the matter and take proportionate action. i.e. if the Disabled supporter didn’t know it was being used then there may be no action taken against the
Disabled supporter, however the carer may be investigated for fraud. I can advise our members that some social medias comments of a lifetime ban etc are totally untrue. My advise is that if you cannot get to the game do not let anyone else have your ticket. The club use electronic scanners
at the turnstile and if a carers ticket is flagged up with out a Disabled supporter the club have the right to take appropriate action in accordance with the terms and conditions laid out

Steve Helley
PADSA Chair

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Coffee Mornings

PADSA Coffee Mornings to be held on the following dates from 10.30pm to 12pm in the PADSA Lounge (portakabin)
Friday 20th October 2017
Friday 17th November 2017
Friday 15th December 2017
Please do join us.

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Bristol Rovers Away

Hi there

We look forward to welcoming you all to The Memorial Stadium on Saturday. Dave Parker has already made contact from the Football Club, however I wanted to add if we can be of any assistance as the BRFC DSA then please do not hesitate to get in contact.

I usually arrive at the ground around 1pm, so am also on hand should any issues arise. You can contact me via this email or on my mobile – 07854097588.

Kind Regards Zoe
Zoe Kirkby – Secretary BRFC DSA

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Worlds Biggest Coffee Morning

We are holding a Coffee Morning on September 29th from 10:30 to 12:00 in our Portacabin at Argyle.

This is part of the MacMillan Worlds Biggest Coffee Morning and will be raising funds for MacMillan Cancer Support.

Please join us for Coffee, Cakes and Biscuits.

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AGM

The PADSA AGM will take place in the Argyle Lounge from 2pm to 4pm on Sunday 24th September.

There will be a bar and tea and coffee, there will also be pasties. Could those with dietary needs please contact padsagroup2015@gmail.com or phone 07936542497.

We will have some Argyle trophies and memrobillia down from the boardroom. Ideal for those who’ve never been in the boardroom to have photos taken with them.

The Argyle Community Trust team will bring some games/entertainment for after the AGM

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Parking Info

Parking at Home Park for supporters wishing to attend matches has always been difficult, there have however been a number of changes made to the area to help improve road safety, and this in turn has made significant changes to the parking which is available.

There are allocated disabled bays in the following locations

Milehouse Park & Ride Car Park, both upper and lower car parks, a blue badge must be displayed to park in these spaces (no clock required and no maximum stay)

Plymouth Lifecentre Car Park, a blue badge must be displayed to park in these spaces (no clock required and no maximum stay)

Mayflower Drive (opposite the Vets), a blue badge must be displayed to park in these spaces (no clock required and no maximum stay)

Lifecentre Egress Road (facing event field), a blue badge must be displayed to park in these spaces (no clock required and no maximum stay)

These are the only permitted disabled only parking bays.

Blue Badge holders can parking on Double Yellow Lines, as long as it is safe to do so, this would requirement the blue badge with the clock on display and can only be used for up to three hours.

Both the Lifecentre and Park and Ride Car Parks are subject to Off Street Traffic Orders that require all drivers to park within the confines of a marked bay, should you fail to do so, this could result in a Penalty Charge Notice (PCN) being issued, Blue Badge Holders are not exempt from this condition.

Any queries relating to parking at Central Park should be referred to Plymouth City Council Parking Team on 01752 668000 option 6

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Apology Letter

Apology resizedApology resized 2

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Planning Permission

Hybrid Application comprising two parts: (Part 1) Full Planning Permission for the refurbishment and extension to Home Park Stadium Grandstand (including ancillary area within the ground) (Class D2) and Erection of New Ice Arena (Class D2) with associated car parking, landscaping, public realm and highways access. (Part 2) Outline Planning Permission for mixed use development including Food and Beverage Units (Class A3/A4/A5), Offices (Class B1), Gymnasium (Class D2), Hotel (Class C1) and Veterinary Surgery (Class D1) with all matters reserved except highways access and parking | Home Park Football Ground Outland Road Plymouth PL2 3DQ

Copy and paste link for more details

https://planning.plymouth.gov.uk/online-applications/applicationDetails.do?activeTab=summary&keyVal=OUPYGCMMJPP00

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SOCCER SIGHT FOR VISUALLY IMPAIRED SUPPORTERS

SOCCER SIGHT FOR VISUALLY IMPAIRED SUPPORTERS
Soccer sight is a dedicated audio described commentary service for home and away visually impaired supporters.
This is a free service.
There are 9 headsets available.
They need to be pre-booked by contacting Steph Barker DLO on 01752 302208 email Steph.Barker@pafc.co.uk
Headsets need to be collected and returned on a match-day to the the main club reception as they need to be signed for.
The headsets can be used in any part of the ground and commentary starts approx 15 minutes before kick off.

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